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Q & A | We answer all your questions

 by tia on 18 May 2017 |
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Q & A | We answer your questions


Our sales team are online all day speaking and chatting with our customers to provide the best
service and to answer all the questions.

We started finding a trend in the questions being asked and thought we could address and elaborate them in this blog.
Whether you are a small business, a growing business or a fully established business, when you're new to packaging
questions can be very similar and the process sometimes overwhelming.
Our aim is to help provide you with the knowledge and expertise to help you find your perfect
packaging, as easily as possible.
 
Question 1 
Are the measurements on your website internal or external sizes?
Answer
All the measurements shown on our website are internal measurements. The way we measure this is to measure the
base of the item, or the smallest part of the item. This ensures we give you the dimensions that your product will sit in.

Question 2
Do you offer a Next Day Delivery service?
Answer
We do offer a Next day delivery service for UK orders.
In order to take advantage of this service, all orders must be placed before 1 pm to be dispatched the same day,
for delivery the following day. Orders will be sent using our courier service.
Delivery can take place anytime between 9am-6pm.
Please be sure to always put a mobile number on your order and you will receive
a text message on the morning of delivery with your hour delivery slot. 
T's & C's apply.
To view all our delivery options and prices, please proceed through the checkout, enter
your address details and the system will show you all available methods in your area, along with prices.

Question 3
What is your lead time for plain stock and branded items?
Answer
Plain stock
With regards to plain stock, we have a whole warehouse full of our off the shelf box options, all displayed on
our website. We try our best to keep stock of all our products all the time so they are available to buy immediately.
Delivery options for your area may vary. If you add the items you wish to purchase to the basket and begin the
checkout process, once you have entered your address details, the checkout will show you all delivery options
possible in your area. If for any reason a large quantity of our stock is purchased without forecasted, we may
be out of stock of that item. We always try our best to work with our suppliers to get the items back in stock as soon
as possible. Please contact us if you require products on a deadline and our sales team will be able to give
you more information on our shipments.

Branded stock
Printed items will be allocated for your print job once the order is paid.
We will always notify you if stock for some reason isn't available.
The lead time for printing is usually approximately 2.5 weeks throughout the year.
In seasonal periods the lead time can increase, so please do enquire at the time of ordering if you have a deadline.

Question 4
Do you offer a sample service?
Answer
We offer ONE free sample within the UK (this excludes our luxury range) which is sent via Royal Mail 2nd Class service.
Should you require a Luxury box, we do have discarded or misprinted boxes which we hold in our offices.
If we have a box to suit, we are happy to send you one of these free of charge, so please do enquire.

If you require a selection of new samples, then these are available to order online.
Simply add one of each to the basket, and checkout as normal. 
T's & C's apply.
Question 5
Do you have a minimum order for plain & branded stock?
Answer
For plain stock we do not have a minimum order, you are free to order as many as you wish!
For printed items, we have a minimum order of 50 boxes per size, and/or 100 bags. 

Question 6
What is your returns policy and how do I return an incorrectly ordered item?
Answer
We have a 30 day returns policy from the date of order. Anything over 30 days, we would be unable to accept the return.
If you have incorrectly ordered an item, we require an email to be sent to our sales team on hello@tinyboxcompany.com
along with your order details and our sales team will send you a returns form to print out and pop into your parcel.
It is your responsibility to return the parcel to us. Once we receive the parcel, we will contact you to confirm the
refund of the order. Please note; shipping will not be refunded, only the cost of the products.

Question 7
There are many boxes on your website I'm not sure how to choose the best option, can you help?
Answer
We have around 700 items on our website so we understand the choice can be overwhelming.
We encourage our customers to start off with measuring their own product.
We work with our measurements in the format of Length x Width x Depth (mm)
Once you have your measurements, please visit our 
Find Your Box By Size page, which lists all our boxes in size order
so you can go straight to the relevant size for you.
If you can't find what you're looking for, please do not hesitate to contact us on 01825 723 832 with your sizes.


We hope this blog helped answer some of your questions, and help you in your search for your perfect packaging.
Tag us on Facebook, Twitter or Instagram @tinyboxcompany using the hashtag #TinyQ&A
for any more questions you would like answering and we can do another blog answering them!

 

If there is anything else you would like to see on our blog, do not hesitate to contact me on tia@tinyboxcompany.com


Written by Tia | Tiny Box Company

 

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