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Vacancies at Tiny Box Company

 We currently have one position available at Tiny Box Company.

Sales / Customer Service Supervisor

We at Tiny Box Company specialise in recycled and eco-friendly gift packaging and we offer a huge range of affordable and stylish gift packaging and accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices.
Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We have been steadily growing and celebrated our 10th birthday last year.
We are currently looking for afull time
Sales / Customer Service Supervisor who will be responsible for supervising the Sales / Customer Service team.  You will be assisting customers with product and order enquiries, and will process orders.  You will be responsible for ensuring excellent customer service from your team, in order to maintain high levels of customer satisfaction during the customer journey.  This includes identifying and successfully promoting alternative or additional products, where appropriate, that would be of value.
Duties will include:
  • Maintain a high level of product knowledge
  • Supervise, motivate and train staff
  • Manage incoming calls and customer service enquiries
  • Identifying and assessing customer needs to achieve satisfaction
  • Putting payments on orders
  • Using social media such as live chat and Facebook
  • Provide accurate, valid and complete information by using the right methods/tools
  • Achieve both personal and team, sales and call handling targets
  • Manage customer complaints, provide appropriate solutions or alternatives to achieve a satisfactory outcome
  • Maintain records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Set up new customer accounts
About you
You will have strong phone contact handling and active listening skills, excellent customer orientation with the ability to adapt and respond to different types of characters. You will be customer service oriented with the ability tomulti task
, prioritise and manage your time effectively.  Coaching or training skills would also be an advantage.
It is essential that you have had previous experience supervising a team and have had customer service
and / or sales experience.
Skills / Qualifications required;
You will be qualified to GCSE or equivalent in Maths and English A-C (or equivalent)
You will be IT literate, including Microsoft packages
Located in the beautiful countryside next to the Bluebell Railway and close to the Nationals Trusts’ Sheffield Park Gardens, your own means of transport is essential.

We endeavour to respond to all applications; however, due to large
volumes this isn’t always possible. If you haven't heard from us within 14 days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.


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