Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly and Scottish Islands and Highlands carry a surcharge on the courier service.
Overseas orders are depatched via Fed-Ex or Interlink and can take between 2 and 7 days depending on your location. If your country is not on the dropdown menu at check out, please email your order to us at email@example.com we will then come back to you with a postal cost as soon as possible.
COURIER SERVICE IS 2-5 WORKING DAYS, WEATHER PERMITTING.
During the busy Christmas period (Start of November to the end of December), we are unable to guarantee next day delivery on orders or samples.
Tiny Box Company will endeavour to despatch goods that are in stock that day for all orders received before 3pm, but this is NOT guaranteed and delivery times may vary, please advise us by phone 01342 810900 or email firstname.lastname@example.org if you require your goods urgently.
THE COURIER SERVICE REQUIRES A SIGNATURE. PLEASE ENSURE SOMEONE IS THERE TO SIGN FOR THE PARCELS. The courier company will attempt twice before returning the goods to us, and there will then be an additional charge to resend the items. Our courier company is unable to deliver to BFPO addresses.
When ordering, please ensure you put a company name where applicable. The courier company goes on company names more than building numbers, especially if you are located in a building with lots of companies.
Where items are sent standard delivery, the Royal Mail Tracked service is used. Therefore please allow 3-10 working days delivery time.
Where items are sent by Tracked courier these are sent by courier service and we are given a tracking number. Whilst every step is taken both by us and our courier service to ensure express delivery, this service is not guaranteed. Tiny Box Company Limited cannot be held liable for any consequential losses incurred, where deliveries are delayed or the incorrect items are sent. If you are desperate to receive the goods next day, then please let us know and we will notify the courier to give your despatch priority.
PLEASE NOTE THAT DURING BUSY PERIODS, IE: NOVEMBER AND DECEMBER, LEAD TIMES MAY INCEASE.
Delivery charges are calculates as follows for UK Mainland (excludes Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly and Scottish Islands and Highlands)
ROYAL MAIL - 3-10 WORKING DAYS PLEASE NOTE THESE ITEMS ARE SENT VIA TRACKED ROYAL MAIL THEREFORE WE CANNOT GUARANTEE THE TIMESCALES OF DELIVERY
Carriage through the website is available for the UK mainland and most Oversees countries. Overseas orders please email us for a quote if your country is not in the drop down list. Please include a full list of what you would like to order as well as the full delivery address, we need all of this to be able to provide a price.
or +44 (0)1342 810900
Payment is easy and secure using our secure online method. Just follow the instructions on your screen. Using this method, you can pay with debit or credit cards. If you prefer to pay directly, then speak to us and we will give you details. Please call or email us to open an account. We do not offer credit accounts, all goods must be paid for before despatch. We now accept paypal, however we do not take the delivery address from Paypal. The address used is the address you place on our website, please ensure this is correct to avoid any extra delivery charges.
Return of goods
We recommend that you obtain a sample from us before placing a large wholesale order, so you can be assured of the quality of our products. This protects both you and us from unnecessary returns. We will however accept returns and provide a full refund of the goods value provided these are returned within 14 days. If you have any problem with an order, please inform us within 7 days of receipt of goods. Unless the goods are faulty, the buyer is responsible for the cost of returning the goods. This does not affect your statutory rights. If you find that your items have been damaged in transit, we require photographic evidence before replacments can be sent, please email email@example.com with the pictures, the amount damaged and your order number.
All dimensions stated on our website are internal measurements and are acurate at the time of measuring. Some slight variations will occur.
Tiny Box Company Limited generally only sells to trade and therefore all our prices are net and exclude VAT. VAT at a rate of 20% will be added at checkout stage.