Categories

T&C's and Delivery Charges

Tiny Box Company
 

PRICING

Tiny Box Company Limited generally only sells to trade and therefore all our prices are net and exclude VAT.  VAT at a rate of 20% will be added at checkout stage.


Delivery

Next Working Day.
We have introduced a Next Working Day courier service. All order MUST be placed BEFORE 1pm the working day before (excludes orders placed on weekends and bank holidays). If your order is placed after 1pm, it will be despatched the next working day for delivery the following working day. We do not deliver on weekends or bank holidays. If there is any issues with your order resulting in us being unable to despatch for Next Working Day you will be informed by telephone in the first instance and then by email if we are unable to reach you or leave a message.  Unfortunatly the Next Working Day service is not applicable to Highlands, Islands, Isle of Wight, Northern Island, Isle Of Man, Isle of Scilly, Channel Islands and other remote parts of the United Kingdom and Northern Ireland. Please contact us if you are unsure.

 

COURIER SERVICE IS 2-5 WORKING DAYS, WEATHER PERMITTING. 

IMPORTANT
During the busy Christmas period (Start of November to the end of December), we are unable to guarantee next day delivery on orders or samples.

Tiny Box Company will endeavour to despatch goods that are in stock that day for all orders received before 3pm, but this is NOT guaranteed and delivery times may vary, please advise us by phone 01342 810900 or email orders@tinyboxcompany.co.uk if you require your goods urgently. 

 THE COURIER SERVICE REQUIRES A SIGNATURE. PLEASE ENSURE SOMEONE IS THERE TO SIGN FOR THE PARCELS.  The courier company will attempt delivery twice and Royal Mail will leave a card, before returning the goods to us,  there will then be an additional charge to resend the items or we will refund the cost of the goods only. Our courier company is unable to deliver to BFPO addresses. 

When ordering, please ensure you put a company name where applicable. The courier company goes on company names more than building numbers, especially if you are located in a building with lots of companies.

Where items are sent standard delivery, the Royal Mail Tracked service is used.  Therefore please allow 3-10 working days delivery time.

Where items are sent by Tracked courier these are sent by courier service and we are given a tracking number.  Whilst every step is taken both by us and our courier service to ensure express delivery, this service is not guaranteed.  Tiny Box Company Limited cannot be held liable for any consequential losses incurred, where deliveries are delayed or the incorrect items are sent. If you are desperate to receive the goods next day, then please let us know and we will notify the courier to give your despatch priority.

PLEASE NOTE THAT DURING BUSY PERIODS, IE: NOVEMBER AND DECEMBER, LEAD TIMES MAY INCEASE. 

Delivery charges are calculates as follows for UK Mainland (excludes Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly and Scottish Islands and Highlands)

Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Isle of Scilly and Scottish Islands and Highlands carry a surcharge on the courier service. 

Overseas orders are depatched via Fed-Ex or Interlink and can take between 2 and 7 days depending on your location. If your country is not on the dropdown menu at check out, please email your order to us at orders@tinyboxcompany.co.uk we will then come back to you with a postal cost as soon as possible.

TRACKED COURIER

 

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ROYAL MAIL - 3-10 WORKING DAYS PLEASE NOTE THESE ITEMS ARE SENT VIA TRACKED ROYAL MAIL  THEREFORE WE CANNOT GUARANTEE THE TIMESCALES OF DELIVERY

 

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Carriage

Carriage through the website is available for the UK mainland and most Overseas countries. Overseas orders please email  us for a quote if your country is not in the drop down list. Please include a full list of what you would like to order as well as the full delivery address, we require all of this to be able to provide a price.

hello@tinyboxcompany.com
or +44 (0)1342 810900

Samples

We are happy to send out one free sample per customer, for any additional boxes these are charged at the single box rate plus postage. The free samples exclude the luxury box range, (these have to be paid for, you can do this by placing one in your basket as we do not have a minimum order for plain boxes). For samples of tissue paper and ribbon, these are sent out as small swatches and can be ordered by emailing samples@tinyboxcompany.com   All free samples are sent via 2nd class post and despatched weekly on Fridays. Should you require the free sample to go out on the day of ordering then a charge of £3.50 plus VAT would be levied. 
 

Payment

Payment is easy and secure using our secure online method. Just follow the instructions on your screen. Using this method, you can pay with debit or credit cards. If you prefer to pay directly, then speak to us and we will give you details. Please call or email us to open an account. We do not offer credit accounts, all goods must be paid for before despatch.  We now accept paypal, however we do not take the delivery address from Paypal. The address used is the address you place on our website, please ensure this is correct to avoid any extra delivery charges.

Return of goods

We recommend that you obtain a sample from us before placing a large wholesale order, so you can be assured of the quality of our products. This protects both you and us from unnecessary returns. We will however accept returns and provide a full refund of the goods value provided these are returned within 14 days. Please ensure that you package the products securly so that no damage occurs on their return. If the products return back damaged we regret we would be unable to issue a refund for the damaged goods. If you have any problem with an order, please inform us within 7 days of receipt of goods. Unless the goods are faulty, the buyer is responsible for the cost of returning the goods.  This does not affect your statutory rights. If you find that your items have been damaged in transit, we require photographic evidence before replacments can be sent, please email orders@tinyboxcompany.co.uk with the pictures, the amount damaged and your order number.

Dimensions
All dimensions stated on our website are internal measurements and are acurate at the time of measuring.  Some slight variations will occur.  

Colour
Due to the reycled content of the products we cannot guarantee that all colours will be the same

 

 

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TINY BOX BLOG

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by tinyboxco on 17 Jul 2013
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