The Tiny Box CompanyFrequently Asked Questions
1. Do you offer next day delivery?
If you would like a ‘next working day’ delivery, you will need to place your order before 1pm. We endeavour to dispatch all next working day orders on the same day if they have been placed before 1pm. Items ordered to be sent via any other shipping method will be dispatched by us on the next working day. For Saturday deliveries, please telephone or email us for information. Please be aware that delivery times are NOT guaranteed (please call us if you require your order urgently). During busy times (i.e. Christmas), during inclement weather or other unforeseen circumstances, these dispatch times can vary. There may also be occasions when the courier is unable to locate your address; please provide us with as much information as possible if you think your address may be difficult to find.
2. Can I order printed boxes/bags online?
Our website is for plain stock orders only. For all new hot foil printed box/bag orders and enquiries please email [email protected]. If you are an existing print customer and would like to place another order, please email [email protected].
3. What is your minimum order?
There is no minimum order for plain stock items (unprinted). For hot foil printed stock boxes the minimum order is 50 per box size, and for printed bags the minimum order is 100 per bag size.
4. Are your measurements internal or external?
All the dimensions shown on our website are internal measurements.
5. How can I find out when an item is back in stock?
If the product you require is out of stock and you would like to know when further stock is due in, please email [email protected]. Please give details of the item and the quantity you require and we will get back to you with a stock update.
6.Do you offer custom size boxes if I can’t find the size I am looking for?
We do offer a bespoke box service. For details on prices and minimum order quantities please email [email protected]. Please give the dimensions, colour and quantity you require, as well as whether you require inserts and printing.
7. Can I return my items if they are not what I wanted?
Yes, you can certainly return plain stock boxes if they are not what you expected. These will need to be returned within 14 days and we will give you a full refund, excluding any carriage costs. This does not affect your statutory rights for damaged goods where we will replace the items or issue a full refund including carriage.
8. How can I find out the environmental specifications of my box?
Being conscious of our environment is at the heart of everything we do. Where we can, we try to source products with a high or entirely recycled content, that are recyclable or whose dyes are non-toxic. To find out whether your product has some or all of these features, click on the enviro icon on the product of your choice. For any further information on this, please email [email protected].
9. How do I cancel my order?
If you would like to cancel a plain stock order, please call or email the plain stock sales team on 01825 723832 or [email protected] who will assist you.
If you would like to cancel a printed stock order you will need to contact the printing department on [email protected].
10. How can I get a sample?
We highly recommend getting a sample, not just before making large orders of plain stock items but prior to placing printed orders too. It is vital to test whether the strength of an item works for your product, along with the size and finish. If you wish to get a free sample we can send one free sample per customer. This is only applicable for our standard range, all luxury product samples are chargeable. To request a free sample please email our sales team on [email protected]. If you wish to purchase multiple samples you can add one of each item to the basket online and check out as normal.