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Terms and Conditions for personalised digital print packaging


9. Printed and personalised products

 9.1 Personalising products

 Tiny Box Company Limited aims to provide you with a fast, high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and (for example) is correctly spelt. Once the order has been placed and paid for, you cannot make changes to your order, unless you contact us immediately and your order has not already gone to print. If you need to make changes then you will need to contact our Customer Service Team by phone at 01825 723832 to do so during our standard opening hours (which are 9.00am – 5.00pm GMT, Monday to Friday, except Public Holidays in England).  If your order has already gone to print, then no changes can be made.

 If you are uploading a photo, images must be in JPEG or PNG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image, we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it. However, an on-screen warning will generally appear to let you know that the image may not appear very well on the selected personalised product.

By uploading, posting, contributing or including any content or material in a personalised product, you grant us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing obligations and exercising rights under these Terms. Note that we may modify content or material in order to conform it to Tiny Box Company Limited or the requirements of the product you have ordered (such as by cropping images).


Delivery time for the Work is 7-10 Working Days, however this is a guide only as delivery times may vary.  Please refer to 9.3d.

 Next day delivery is not available for this service.


9.2. Proofs and variations

a. The Tiny Box Company Limited shall incur no liability for any errors not corrected by the Buyer where the Buyer has been provided with proofs. The Buyer's alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the Tiny Box Company’s judgement, changes therefore made by the Buyer shall be charged extra. 

 b. Where the Buyer specifically waives any requirement to examine proofs the Seller is indemnified by the Buyer against any and all errors in the finished Work. 

 c. Colour proofs - Due to differences in equipment, paper, inks and other conditions between colour proofing and production runs, a reasonable variation in colour between colour proofs and the completed job will be deemed acceptable unless otherwise agreed in writing. 

 d. Variations in quantity - Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 per cent. Therefore, work being either over or under will be charged or deducted, unless otherwise agreed in writing.

 e. If the Work is defective so that the Buyer may in law reject it, said rejection must take place within seven (7) days of delivery of the goods, failing which the Buyer will be deemed to have accepted the Work. 

 f. In the event of all or any claims or rejections the Tiny Box Company Limited reserves the right to inspect the Work within seven days of the claim or rejection being notified. 


9.3 Liability

a. Insofar as is permitted by law where Work is defective for any reason, including negligence, the Tiny Box Company Limited’s liability (if any) shall be limited to rectifying such defect, or crediting its value against any invoice raised in respect of the Work. 

 b. Where the Tiny Box Company Limited performs its obligations to rectify defective Work under this condition the Tiny Box Company Limited shall not be liable for indirect loss, consequential loss or third party claims occasioned by defective Work and the Buyer shall not be entitled to any further claim in respect of the Work nor shall the Buyer be entitled to repudiate the contract, refuse to pay for the work or cancel further deliveries. 

 c. Defective Work must be returned to the Tiny Box Company Limited before replacement or credits can be issued. If the subject Work is not available to the Tiny Box Company Limited, the Tiny Box Company Limited will hold that the Buyer has accepted the Work and no credits or replacement Work will be provided. 

 d. The Tiny Box Company Limited shall not be liable for direct or indirect loss, consequential loss or third-party claims occasioned by delay in completing the work or for any loss to the Buyer arising from delay in transit, whether as a result of the Tiny Box Company Limited’s negligence or otherwise. 

 e. Where the Tiny Box Company Limited offers to replace defective Work the Buyer must accept such an offer unless the Buyer can show clear cause for refusing to do so. If the Buyer opts to have the work re-done by any third-party without reference to the Tiny Box Company Limited, the Buyer automatically revokes the right to any remedy from the Tiny Box Company Limited, including but not exclusively the right to a credit in respect of Work done by the Tiny Box Company Limited. 

 f. Where the Work will be forwarded by or on behalf of the Buyer to a third party for further processing the Buyer will be deemed to have inspected and approved the Work prior to forwarding and the Tiny Box Company Limited accepts no liability for claims arising subsequent to the third party’s processing. 

 g. Nothing in these conditions shall exclude the Tiny Box Company Limited’s liability for death or personal injury as a result of its negligence. 


9.4 Order Acceptance

 From time to time, we may reject an order for the following reasons:

a. If, unfortunately, we do not have your chosen product in stock


  1. Where we cannot obtain authorisation for your payment

 c. If there has been a relevant pricing or product description error

 d. If your order otherwise breaches any of the requirements of these Terms

 e. The use of images for a personalised product which are corrupted, unsupported technically or inadequately pixelated

 f. If a personalised product you wish to order contains anything which contravenes, or appears to contravene, our Content Rules (see section 9.5 below for our Content Rules)

 g. We suspect that the order has been placed fraudulently


h. It appears that the order mistakenly duplicates another order

 i. If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order.

 k. Note that we may bar or prevent an individual account, user, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law.

 If you do not agree to these Terms, you must not use this website


9.5 Content Rules

 We do not permit personalised products to include any content or material which:

a. Infringes anyone's copyright: in particular, you must ensure that you either own the copyright of an image or any other content that you wish to include in a personalised product or that you are fully licensed by the copyright owner to include that image or other content in the personalised product

 b. Infringes any other rights, such as a trade mark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality

contravenes any applicable law (including, without limitation, any criminal law) or regulation

 c. Is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person

misrepresents identity or impersonates any person

d. Includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person

 e. Contains material which is pornographic, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age,

or that may incite hatred or violence against any person or group

 f. May harass, upset, embarrass or alarm any person

 g. Gives the impression that it emanates from or has been approved by us

 h. Advocates, promotes or assists any unlawful act

 The above are our Content Rules.


9.6. Returning products and issuing refunds

Unfortunately, personalised / printed / branded cannot be returned under any circumstances unless they are faulty or damaged. Where an item is faulty, we will ask you to return it to us within seven (7) days of receipt. You can contact our Customer Service Team for a returns address on 01825 723832 or at [email protected]. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with, or back to the PayPal account originally used. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt or if you have uploaded an image of a low resolution or size. Please see section 9.1, 'Personalising products', for more information.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your use of the Tiny Box Company Website or App, or anything done while your Account is logged into the Tiny Box Company Website or App.